Privacy Policy

1. Introduction and Scope

This Privacy Policy (hereinafter referred to as "Policy") describes how 855ph (hereinafter referred to as "855ph," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information obtained from users (hereinafter referred to as "you," "your," or "user") of our website https://855ph.cam and related services (collectively referred to as "Platform" or "Services"). This Policy applies to all personal data processed by 855ph in connection with the operation of our online casino and sports betting services.

855ph is committed to protecting your privacy and ensuring the security of your personal information in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its implementing rules and regulations, issuances of the National Privacy Commission (NPC), and all applicable Philippine data protection laws. Additionally, as a PAGCOR-licensed operator, we comply with all regulatory requirements regarding customer data protection and confidentiality.

By accessing or using 855ph Services, creating an account, or providing personal information through our Platform, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and processing of your personal information as described in this Policy. If you do not agree with this Policy, you must immediately discontinue use of our Services and refrain from providing any personal information.

2. Data Controller and Contact Information

855ph acts as the data controller for all personal information collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for compliance with applicable data protection laws.

For questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer at:

Data Protection Officer
855ph
Email: [email protected]
Alternative Contact: [email protected]

We will respond to all legitimate inquiries within fifteen (15) business days of receipt. For urgent matters concerning unauthorized access to your account or suspected data breaches, please contact us immediately through our 24/7 customer support channels.

3. Personal Information We Collect

3.1 Information You Provide Directly

When you register for an 855ph account or use our Services, we collect personal information that you voluntarily provide, including but not limited to:

Data Category	Specific Information Collected
Identity Information	Full legal name, date of birth, gender, nationality, government-issued identification numbers (such as passport, driver's license, or UMID numbers)
Contact Information	Residential address, email address, mobile phone number, alternative contact information
Account Credentials	Username, password (stored in encrypted format), security questions and answers
Financial Information	Bank account details, GCash or PayMaya account information, payment card numbers (last four digits only), transaction history, deposit and withdrawal records
Verification Documents	Copies of government-issued ID, proof of address documents, selfie photographs for identity verification
Communication Records	Customer support chat transcripts, email correspondence, telephone call recordings, feedback and survey responses

3.2 Information Collected Automatically

When you access or use the 855ph Platform, we automatically collect certain technical and usage information through various technologies including cookies, web beacons, and server logs. This automatically collected information includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Connection Information: IP address, internet service provider, geographic location (city and country level), time zone settings
• Usage Data: Pages visited, features accessed, time spent on pages, navigation patterns, click-through rates, game preferences
• Gaming Activity: Games played, bets placed, bet amounts, winnings and losses, bonus utilization, gameplay duration
• Transaction Information: Deposit dates and amounts, withdrawal requests, payment methods used, transaction status

3.3 Information from Third Parties

In certain circumstances, we may receive personal information about you from third-party sources, including:

• Payment processors and financial institutions for verification and fraud prevention purposes
• Identity verification services for Know Your Customer (KYC) compliance
• Marketing partners and affiliates who referred you to our Platform (limited to referral identification only)
• Public databases and credit reference agencies for fraud prevention and regulatory compliance

4. Purposes of Data Processing

855ph processes your personal information for the following legitimate purposes, each of which is necessary for the performance of our contract with you, compliance with legal obligations, or pursuit of legitimate business interests:

4.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Verifying your identity and age (minimum 21 years) as required by Philippine gaming regulations
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and responding to inquiries
• Managing bonuses, promotions, and loyalty program participation
• Facilitating gameplay and maintaining game integrity

4.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing requirements and gaming regulations
• Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law
• Preventing fraud, money laundering, and other illegal activities
• Cooperating with law enforcement investigations and legal proceedings when required by law
• Maintaining records as required by applicable regulations
• Reporting suspicious transactions to appropriate authorities

4.3 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions and account abuse
• Monitoring for unusual betting patterns or collusion
• Protecting against unauthorized access to accounts
• Implementing responsible gaming measures and identifying problem gambling behaviors
• Maintaining platform security and preventing cyberattacks

4.4 Communication and Marketing

• Sending transactional communications regarding your account and transactions
• Providing promotional offers, bonuses, and marketing materials (with your consent)
• Conducting customer satisfaction surveys and research
• Notifying you of changes to our Terms and Conditions or this Privacy Policy

4.5 Analytics and Improvement

• Analyzing usage patterns to improve our Services
• Developing new features and games based on user preferences
• Optimizing platform performance and user experience
• Conducting business intelligence and market research

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for processing of your personal data for specific purposes, such as receiving marketing communications
• Contractual Necessity: Processing is necessary for the performance of our Terms and Conditions and delivery of Services you requested
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, and other applicable legal requirements
• Legitimate Interests: Processing is necessary for legitimate business purposes such as fraud prevention, security, and business analytics, provided such interests do not override your fundamental rights and freedoms

6. Data Sharing and Disclosure

6.1 Service Providers and Processors

We may share your personal information with trusted third-party service providers who assist us in operating the Platform and delivering Services. These service providers act as data processors under our instruction and include:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers for processing transactions
• Technology Providers: Hosting services, cloud storage providers, cybersecurity services
• Gaming Suppliers: Game developers and live casino providers who deliver gaming content
• Verification Services: Identity verification and KYC compliance providers
• Customer Support: Customer service platform providers and communication tools
• Analytics Services: Web analytics and business intelligence providers

All service providers are contractually obligated to maintain confidentiality and security of your personal information and may only use it for the specific purposes we authorize. We conduct due diligence to ensure service providers maintain adequate data protection standards.

6.2 Regulatory and Legal Disclosures

We may disclose your personal information to regulatory authorities, law enforcement agencies, and other government entities when required by law or necessary for:

• Compliance with PAGCOR reporting and audit requirements
• Response to valid legal processes such as court orders or subpoenas
• Investigation of suspected illegal activity including fraud or money laundering
• Protection of our legal rights or defense against legal claims
• Prevention of harm to individuals or public safety

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity or acquiring party. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

6.4 No Sale of Personal Information

855ph does not sell, rent, or trade your personal information to third parties for their marketing purposes. Any sharing of data is limited to the purposes described in this Policy and subject to appropriate contractual safeguards.

7. Data Security Measures

855ph implements comprehensive technical, physical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: 256-bit SSL encryption for data transmission and AES encryption for data at rest
• Access Controls: Role-based access restrictions ensuring only authorized personnel can access personal data
• Authentication: Multi-factor authentication for administrative access and sensitive account operations
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring
• Secure Servers: Data stored on secure servers located in facilities with physical security controls
• Regular Audits: Third-party security assessments and penetration testing
• Employee Training: Regular data protection and security awareness training for all staff
• Incident Response: Documented procedures for responding to data breaches or security incidents

While we employ industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

8. Data Retention

855ph retains your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Duration of account activity plus five (5) years after account closure as required by PAGCOR regulations
• Transaction Records: Minimum of five (5) years from the date of transaction as required by anti-money laundering regulations
• Communication Records: Typically three (3) years for customer service records and dispute resolution purposes
• Marketing Data: Until you withdraw consent or for three (3) years of inactivity, whichever is earlier
• Technical Logs: Generally ninety (90) days to one (1) year for security and troubleshooting purposes

After the applicable retention period expires, we securely delete or anonymize personal information in accordance with our data retention and destruction policies. Anonymized data that cannot identify you may be retained indefinitely for statistical and analytical purposes.

9. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

9.1 Right to Be Informed

You have the right to be informed about the collection and processing of your personal data, including the purposes, extent, and manner of processing. This Privacy Policy serves to fulfill this obligation.

9.2 Right to Access

You have the right to obtain from us confirmation of whether we are processing your personal data and to access such data. You may request copies of your personal information by contacting our Data Protection Officer.

9.3 Right to Object

You have the right to object to processing of your personal data on grounds relating to your particular situation, including direct marketing. You may opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in our emails.

9.4 Right to Erasure or Blocking

You may request erasure or blocking of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when processing is unlawful. This right is subject to legal obligations requiring data retention for regulatory compliance.

9.5 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting customer support for assistance.

9.6 Right to Data Portability

You have the right to obtain your personal data in a structured, commonly used, and machine-readable format and to transmit such data to another controller where technically feasible.

9.7 Right to File a Complaint

If you believe we have violated your privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact information for the NPC is available at privacy.gov.ph.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 2. We will respond to verified requests within fifteen (15) business days and provide reasons if we cannot honor your request.

10. Cookies and Tracking Technologies

855ph uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for platform functionality, account authentication, and security
• Performance Cookies: Collect information about how you use the Platform to help us improve performance
• Functionality Cookies: Remember your preferences and settings for enhanced user experience
• Analytics Cookies: Help us understand user behavior and measure effectiveness of our Services
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (with your consent)

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality and your ability to use some features. Essential cookies cannot be disabled if you wish to use our Services.

11. Third-Party Links

The 855ph Platform may contain links to third-party websites, services, or social media platforms. This Privacy Policy does not apply to such third-party sites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

855ph Services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will delete such information immediately. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

13. Changes to This Privacy Policy

855ph reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to you via email notification to your registered email address and/or prominent notice on the Platform at least thirty (30) days before the changes take effect.

The "Last Updated" date at the beginning of this Policy indicates when it was most recently revised. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. International Data Transfers

While 855ph primarily operates within the Philippines, certain service providers and technology infrastructure may be located outside the Philippines. When personal information is transferred internationally, we ensure appropriate safeguards are in place through contractual clauses requiring equivalent data protection standards.

We do not transfer personal information to jurisdictions that do not provide adequate protection under Philippine law without your explicit consent or unless required by law.

15. Consent and Withdrawal

By creating an account and using 855ph Services, you provide informed consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. For processing activities requiring explicit consent, such as marketing communications, we will obtain separate, specific consent.

You may withdraw consent at any time by contacting our Data Protection Officer or adjusting your account settings. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal and does not affect processing conducted on other legal bases such as contractual necessity or legal obligation.